Bookseller Services

Customer services

Customer Service

Phone: 1800 33 88 36
Fax (Orders and Pricing): 03 8537 4497
Fax (After sales and Claim Enquiries): 03 8537 4498

  • Price & Availability enquiries
  • Phone Orders
  • Publication status
  • Order Cancellations/Maintenance of orders
  • Returns authorisations
  • Returns enquiries
  • Proof of Deliveries
  • Delivery ETA’s
  • Credit enquiries
  • Invoice Enquiries
  • Short Shipped / Misbound title credits & exchanges

United Book Distributors Customer Portal

The United Book Distributors Customer Portal provides you with access to:

  • Invoices
  • Adjustment Notes
  • Statements
  • In progress order status
  • Outstanding order status

We will soon be adding in:

  • Electronic claims
  • Track and Trace
  • Orders

Visit the portal at

TitlePage Plus Consumer Direct Fulfilment

Discount off RRP for all PRH Australia and agencies consumer direct fulfilment orders is 25% (excluding eBooks).

To sign-up to TitlePage Plus Consumer Direct Fulfilment, contact Pacstream: Ph: 1300 121 321

Electronic Submission of Orders to Penguin Random House Australia

PRH Australia can receive orders directly from a number of bookshop POS systems including IBID, Bibliofile, Biztronics and Bookscan. Our preferred carrier is Pacstream; email or fax (02) 9911 1555 for details of their services.

Please note that if you are using one of these POS systems and wish to submit EDI orders to UBD via Pacstream, you will first need to obtain a SAN (Standard Address Number) from the SAN Agency, available through Thorpe-Bowker, or telephone 03 8645 0345.